Articles, blogs, policy papers and books

Dissertation • Jussi Nyrhinen
03.06.2020

Social Capital in the Digitised Servicescape

Digitalisation has placed retail stores under re-examination due to the changing servicescape (i.e. the shopping environment) and social interactions with store personnel and other customers that are experienced across both online and offline stores. This interdisciplinary dissertation seeks to fill a research gap in the marketing literature concerning the servicescape and the sociological theory of social capital, including how interpersonal relationships and social networks constitute the service experience and how the digital–physical servicescape facilitates trust, human contact and communities.

Research Article • Cornée, Simon; Kalmi, Panu; Szafarz, Ariane
20.12.2019

The business model of social banks

The main reason for the existence of social banks is to fund other social enterprises. On that basis, Simon Cornée from the University of Rennes 1, Panu Kalmi from the University of Vaasa and Ariane Szafarz from the Université Libre de Bruxelles propose that social banks can operate profitably and still lend to their borrowers at attractive interest rates when their owners and depositors accept lower returns on their investments.

Research Article • Mette Ranta, Raija-Leena Punamäki, Angela Chow, Katariina Salmela-Aro
12.12.2019

The Economic Stress Model in Emerging Adulthood: The Role of Social Relationships and Financial Capability

Families mobilize psychosocial resources to attune negative consequences of economic hardship, but research is lacking among youth. We propose an Economic Stress Model in Emerging Adulthood (ESM-EA) conceptualizing age-salient social relationships and financial capability as mediators between economic hardship and well-being. Sage Journals.